Support
How can we help?
Ask Milo, read the common questions, or get in touch. The same help whether you run a care home, a supported living service or a clinic.
Milo answers from our guides, prices and website. When he cannot answer, he passes you on to one of us. He never sees your records.
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For care homes, supported living and clinics
Frequently asked questions
If your question is not here, ask Milo. He knows these answers and the rest of the website.
What does CitizenOne cost?
There is a free account. Paid plans are priced per month, excluding VAT, and paying yearly saves two months. See the current prices on the pricing page.
Can we try the system for free?
Yes. The free account has no commitment and needs no payment details. It has 1 user, 1 department and 1 resident, so you can explore on your own.
Can we get a demo?
Yes. Half an hour on your own workflows with one of us. Press Book a demo and pick a time, and we confirm it by email within a working day.
Where do we find the data processing agreement?
On the data processing agreements page. You are the data controller and CitizenOne is the data processor. The other procurement documents are on the page for buyers.
How many users can we create?
That depends on the subscription plan you choose, and you can always add more users. If you need more, we tailor an enterprise package to you. Get in touch and we will find the right fit.
Can you move our data from another system?
Yes. We help import data from your current system and stay with you through the whole transfer, so it happens securely.
How is personal data protected?
CitizenOne complies with the GDPR, and data is encrypted and stored on ISO-certified servers, protected against unauthorised access.
How does the subscription work, and how do we cancel?
The subscription runs until it is cancelled, so there is nothing to renew. The notice period is 3 months.
Can a deleted record be restored?
No. Data is encrypted and we have no access to it. Once a record is deleted it is gone for good, to protect the person's information.
Can CitizenOne connect to other systems?
Yes, CitizenOne supports integration with other systems. Tell us what you need and we will find the best solution.
Is there an app?
Yes. The CitizenOne app is available for iPhone and Android, and you sign in with the same account as on your computer.
How do we request a new feature?
Sign in, click your name in the top right corner and choose the feature request option. We read every one.
Still need help?
Milo answers straight away, around the clock. If you would rather talk to us, write on weekdays from 9:00, or call between 10:00 and 14:00 CET.