CitizenOne vs. Cliniko
Comparing Cliniko and CitizenOne? Here is a fair look at how the two platforms differ on records, booking, telehealth, invoicing, medication, staff scheduling and AI.
Indhold
- Built for social care and multidisciplinary teams
- AI-assisted documentation
- Journals, medication and staff scheduling in one place
Quick comparison
Cliniko is practice management software for allied health clinics, strong on appointments, online booking, telehealth and invoicing. CitizenOne is a journal and operations platform for care organisations that also need medication records, staff scheduling and employee management.
| Feature | CitizenOne | Cliniko |
|---|---|---|
| Care and client records | ✓ | ✓ |
| Care plans and goals | ✓ | Not found in public material |
| Medication records | ✓ | Not found in public material |
| Staff scheduling and rotas | ✓ | Not found in public material |
| Time registration | ✓ | Not found in public material |
| Employee management | ✓ | Not found in public material |
| Internal chat and notice board | ✓ | ✓ |
| AI-assisted documentation | ✓ Add-on app | Not found in public material |
| Mobile access | ✓ | Not found in public material |
| Client and family access | ✓ Add-on apps | Not found in public material |
| Online booking | ✓ Add-on app | ✓ |
| Invoicing and billing | ✓ Add-on app | ✓ |
| ISO 27001 certified hosting | ✓ | Not found in public material |
| Telehealth video consultations | Not a core focus | ✓ |
| Open API | ✓ | ✓ |
| Main market | Europe | International (95+ countries) |
"Not found in public material" means we could not find the feature in Cliniko's public material when this page was checked. It may still exist, so confirm details with the vendor.
What is Cliniko?
Cliniko is cloud-based practice management software for clinics and allied health practitioners. It lets practices take bookings, run telehealth consultations, write treatment notes, create invoices and take payments.
Cliniko is used by healthcare practitioners in more than 95 countries and is typically chosen by physiotherapists, psychologists, chiropractors, podiatrists and other allied health clinics.
Cliniko strengths
- A clear appointment calendar with 24/7 online booking
- Fully customisable treatment notes stored in the cloud
- Integrated telehealth for remote consultations
- Invoices, payments, expenses and taxes in one place
- SMS messaging, performance reports and an open API
Things to consider
- Medication records and staff rotas were not found in its public material
- Employee management and time registration were not found in its public material
- AI-assisted documentation was not found in its public material
Who Cliniko suits
Cliniko suits allied health clinics and private practices that mainly need appointments, online booking, treatment notes, telehealth and invoicing.
CitizenOne as an alternative to Cliniko
If you run a care organisation rather than a clinic, or your therapists work alongside care staff, CitizenOne combines records, medication, staff scheduling and team communication in one platform.
- Care records with journals, plans and goals, documents, calendar, attendance and a full timeline per person
- Medication records with medicine cards kept alongside the journal
- Staff scheduling, employee management and time registration in the same platform
- Internal chat and a notice board for the whole team
- AI-assisted journal writing through the CitizenOne AI add-on app
- Mobile access, so staff can document close to the people they support
- EU hosting in an ISO 27001 certified environment, built with GDPR in mind
What is CitizenOne?
CitizenOne is an all-in-one journal and operations platform for social care providers, supported living, residential services, therapists and other care organisations in Europe. It brings care records, medication, plans and goals, staff scheduling, internal communication and AI-assisted documentation together in one place.
- Journals, plans and goals, outcome measures and documents
- Incident registration, risk assessments, procedures and protocols
- Medication records
- Staff scheduling, HR and time registration
- Secure internal chat and notice board
- Add-on apps such as CitizenOne AI, secure mail, booking, invoicing and client or family access
Frequently asked questions: CitizenOne vs Cliniko
What is the main difference between CitizenOne and Cliniko?
Cliniko is practice management for allied health clinics, built around appointments and invoicing. CitizenOne is a journal and operations platform for care organisations, built around the person, the care team and daily operations.
Which platform is better for an allied health clinic?
For a clinic that mainly needs appointments, online booking, telehealth and invoicing, Cliniko is built for exactly that. CitizenOne makes more sense when therapy is part of broader care, medication or staffing workflows.
Does CitizenOne handle medication records?
Yes. CitizenOne includes medication records with medicine cards, kept next to the journal, plans and daily notes for each person.
Does CitizenOne offer online booking?
Yes. Online booking is available in CitizenOne through the Booking add-on app.
Where is CitizenOne data hosted?
CitizenOne is hosted in the EU in an ISO 27001 certified environment and is built with GDPR, data security and secure handling of personal data in mind.
See CitizenOne in practice
CitizenOne gives care and therapy teams one place for journals, medication, staff scheduling and communication. Book a demo and we will show you how CitizenOne fits your organisation. If you think anything on this page about CitizenOne or Cliniko is wrong or out of date, please contact us and we will review and update the comparison.
This comparison was prepared by CitizenOne on the basis of publicly available material about the systems named. Where a field reads limited or not found, it means we could not identify the feature in that material, not necessarily that it does not exist. We correct the content whenever we are made aware of errors or omissions.
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