How do you get started?

If you would like to know more about what CitizenOne is and how the case management system can help, you can read more about CitizenOne.

Step 1 Create a free profile To get started with CitizenOne, you first need to create a free profile. Follow these simple steps:

• Click here to create a free account.
• Fill in your details (name, email and so on) and click "Create account".
• You will receive a confirmation email with a link to log in to the system.

Once you have created your account and logged in, you will have access to the system and can start trying out the basic features.

Step 2

Upgrade your plan

Once you have created your profile, you can upgrade to a paid plan if you want more features. When you are logged in to the system, you will see an option to upgrade. Click "Upgrade now".

Here you can see what the paid plans include and choose the plan that best suits your needs. Clicking "Choose plan" takes you to the payment overview. You can also choose to keep the Free plan.

Here is a brief outline of our plans:

Free plan

• 1 administrator, 1 citizen, 1 department
• Support
• Price: free

Basic plan

• 1 administrator, 1 user, 1 department
• Unlimited citizens, support
• Price: see our pricing page

Pro plan

• 1 administrator, 3 users, 3 departments
• Unlimited citizens, support
• Price: see our pricing page

You can read more about what the different plans include on our pricing page.

Step 3

Explore the features

Once you are logged in, you can start exploring the system and get a feel for how it works. You can create records, explore the basic features and adapt the system to your needs. Look around the system and see which features are available, such as record management, medication management, calendars for both staff and the people you support, shift planning, chat and much more.

For a better understanding of the system's features and how they work, see our features overview. There you will find a detailed list of all the features available in the system, so you can easily find the tools that suit your needs.

Have a question or need help?

You are always welcome to contact us, and our team will be ready to help you.

Click here to contact support, so we can help you further with your needs.

We have answers

Frequently asked questions

Still not found the answer to your question? Take a look at our frequently asked questions and find the answers you need.

Yes, the system is encrypted and complies with the GDPR and other data security rules.

Yes, the case management system has a mobile-friendly app that works on both iOS (iPhone/iPad) and Android devices.

Click "Forgot password" when you try to log in. You will then be sent a new email.

Click "Citizen", select the citizen, click "New journal" and enter the necessary information.

Yes, the case management system lets you upload PDFs, images and other relevant files.

Yes, among other things we offer a free demo, where you get an introduction to the system and how it works. You can book the free demo here.