Online booking system for therapists and psychologists

One system for your whole practice

Whether you work alone or in a shared practice, talk therapy depends on continuity. Every session builds on the last, and you need to find earlier notes, goals and agreements in seconds. With our client and booking system, all the relevant information about each client is gathered in one place, and the practical side of running a practice, from appointments to payment, happens in the same system.

What every practice gets

Session notes and client records

Record sessions, observations and treatment goals in each client's record. You can add notes during or after a session, and everything is saved directly in the client's profile, so you always have a clear, detailed picture of the course of therapy.

Treatment plans with goals and sub-goals

Create tailored treatment plans with overall goals and sub-goals for both short and long courses of therapy. Plans can be updated as the client progresses, so the work stays relevant and focused.

Online booking in the app

Clients book their own appointments online through a user-friendly app, including outside your opening hours. That saves you time on the phone and email and gives clients the freedom to choose times that suit them.

Automatic reminders

The system sends reminders to clients about upcoming sessions, and can remind you about appointments, follow-ups and tasks. Fewer missed appointments means a more stable working day and better continuity for the client.

Integrated calendar and daily overview

A visual calendar shows your day, week or month at a glance and helps you avoid double bookings. A daily overview brings together appointments and tasks, so you can prioritise and structure your day.

Invoicing and payment

Generate and send invoices directly from the system, keep track of payments, and let clients pay in the app, including online payment when they book.

Secure client data

Client information is stored securely and encrypted, in line with GDPR, and is only accessible to authorised users. This matters in a field where clients share some of the most personal things in their lives.

Access on any device

The system is online and available around the clock on computers and on Android and iOS phones and tablets, so you have your data to hand at the practice, at home or on the move.

How it supports each discipline

The core of the system is the same for every talk therapist, but each discipline uses it in its own way.

Psychologists

Record sessions, observations and treatment goals, and use the overview of the course of therapy to plan the next steps. Because goals and plans are documented, it is easy to explain them to clients, which gives them a better understanding of their own development. Standardised forms and customisable client profiles make recording quick, and the system needs minimal training.

Psychiatrists

Create, update and store detailed patient records, including medication history and changes, treatment notes and each patient's progress. Detailed treatment plans can be tailored to each patient, and reminders go to both psychiatrist and patient to reduce no-shows. Patients can book appointments in the app at any time.

Psychotherapists

Keep contact details, treatment history and notes from earlier sessions in one digital profile, so you can quickly refresh the details of previous conversations and build on them. Clients book online through the app, and invoices are generated and paid in the app.

Counsellors

Organise your appointments in a clear calendar, create detailed client profiles with notes and progress, and let clients book and adjust their own appointments online. A full history of earlier sessions keeps a common thread through the work.

Couples therapists

Note key themes, dynamics, challenges and agreed actions from each session, so you can quickly adapt the therapy to the couple's current needs. The calendar makes it easy to plan, change and move appointments without confusion, and invoicing, follow-up and reminders are handled by the system.

Psychodynamic therapists

Build detailed client profiles with notes from previous sessions, observations and reflections, giving you a clear view of each client's development. A visual calendar keeps track of your schedule, and invoices and payments are handled directly in the app.

Narrative therapists

Record and keep your clients' stories and reflections, so you can identify patterns, themes and strengths and use them as the starting point for further work. Treatment plans can be built around each client's own narratives and adjusted as the therapy develops.

NLP psychotherapists

Set goals and sub-goals focused on each client's specific needs, and document progress so you can show clients concrete results over time. Real-time notes let you record observations and details during the session itself.

Sexologists

Your work involves sensitive, personal topics and calls for discretion. Detailed client profiles hold contact details, session notes, challenges and goals, while access is limited to authorised people. Clients can book and pay for their sessions online.

Stress therapists

Gather notes about each client's stress levels, progress and individual needs, so every session is targeted. An internal messaging feature lets you share information and coordinate tasks with colleagues, and clients can pay directly in the app.

Addiction therapists

Define goals and sub-goals for each client and update them as treatment progresses, so both you and the client have a clear direction. Add details about challenges, successes and client feedback to build a full history, and keep track of payments and invoices in the same place.

Mindfulness therapists

Document and show clients how they are progressing in their mindfulness practice. Clients can book individual sessions or courses in the app and pay there, and a dashboard lists the day's appointments and tasks so you can focus on the most important things first.

Other therapists

Therapists work across many specialisms, and the system is built to support all of them. It handles both long and short courses of treatment, including complex cases where physical, mental and emotional factors all play a part. Creating a new client takes a click on "New client", filling in the details and saving the profile.

What it means for your clients

• Easy, flexible booking

Clients find and book times that fit their own calendar in the app, whenever it suits them, without having to call or wait for a reply.

• Reminders about appointments

Automatic reminders help clients remember their sessions, which means less stress around planning and fewer missed appointments.

• Personal, joined-up therapy

Because you have earlier notes and observations to hand, each session builds on the last and the therapy is adapted to the client's specific needs.

• Transparency and clear follow-up

Goals, plans and what to work on next are documented, so clients understand where they are in their course of therapy.

Why choose CitizenOne for your therapy practice?

Therapists and psychologists support people through some of the most difficult periods of their lives. That work needs structure, organisation and flexibility, and a tool that makes documentation, planning and follow-up easier rather than adding to the load. CitizenOne brings client records, treatment plans, calendar, booking, reminders and payment together on one platform.

By reducing the time spent on administrative tasks, the system frees up more time for your clients and their needs. It is designed to be intuitive, even for people without a technical background, and it can handle a large number of clients and complex courses of treatment as your practice grows.

Frequently asked questions

Can I access the system away from the office?

Yes. The system is available on Android and iOS phones and tablets, so you can access information directly from your device wherever you are. It is online and available 24/7.

Can I document notes from every session?

Yes. Detailed notes can be added for every session, including in real time during the session, and are saved directly in the client's record.

Can I quickly see earlier sessions and a client's full history?

Yes. The system gathers all earlier notes, goals and treatment plans in one place, so it is easy to find previous observations and prepare for the next session.

How does the system help with longer courses of therapy?

All history is kept in one place, which gives you a clear overview and makes it possible to adjust the treatment along the way. It also keeps a common thread through the therapy.

Can I create a treatment plan for each client?

Yes. You can create tailored plans with goals and sub-goals and update them continuously as the client progresses.

How does the system keep track of appointments?

The integrated calendar gives a clear overview of all appointments, makes it easy to book times and sends automatic reminders to clients about upcoming sessions and follow-ups.

Can clients book appointments themselves?

Yes. Clients book through the user-friendly app, choosing a date and time that suits them. This reduces the administrative load on you and your team.

Can I send invoices and take payment through the system?

Yes. You can create and send invoices directly from the system, keep track of payments, and clients can pay in the app, including online payment when they book.

How does the system protect client data?

The system complies with GDPR and uses encryption to protect all client information against unauthorised access, so data is only available to authorised users.

Is the system suitable for therapists with many clients?

Yes. The system can handle data for a large number of clients and offers tools to organise and manage complex courses of treatment.

Can several colleagues work in the system at the same time?

Yes. The system supports multiple simultaneous users, so colleagues can collaborate and update information in real time without getting in each other's way. An internal messaging feature makes it easy to coordinate tasks.

Is the system easy to use?

Yes. It is designed to be intuitive and easy to use, even for people without technical experience.

What does it take to implement the system?

Our straightforward design makes the system easy to learn and use, and we offer support to make sure implementation goes smoothly. You can reach our support team at support@citizenone.dk or on +45 80 83 01 14.

Get started with CitizenOne

See how CitizenOne can work for your practice. Book a demo and we will show you the booking, records, reminders and invoicing features in practice, and help you set the system up the way you work. You are also welcome to contact us at support@citizenone.dk or on +45 80 83 01 14.