Online booking system for massage and body therapists

Built for hands-on treatment

In manual and body therapy, good treatment depends on remembering exactly what you did last time: which areas you treated, which techniques you used, how the client responded and what you recommended. Our client and booking system keeps all of that in each client's record, alongside the calendar, booking and payments, so you are always prepared, whether the client is new or returning.

What every practice gets

Treatment records and history

Document every treatment in detail: areas treated, techniques used, the client's feedback and recommendations for future sessions. The full treatment history is available in a few clicks.

Treatment plans

Create and update treatment plans tailored to each client and follow their progress over time. Plans give you a systematic framework and give the client a transparent picture of how the treatment is going.

Online booking in the app

Clients find free times and book online whenever it suits them, without contacting the clinic directly. That reduces manual administration for you and your team.

Automatic reminders

Clients receive reminders about their appointments via the app, which reduces no-shows. Staff can also be reminded about tasks, breaks and meetings.

Calendar and daily overview

A clear calendar and daily overview show appointments, client details and treatment types, and help you avoid double bookings.

Invoicing and payment

Register payments, generate invoices and let clients pay directly in the system. You get an overview of completed, outstanding and upcoming payments for each client.

Secure data

Client data is stored encrypted and in line with GDPR, protecting confidentiality.

Mobile access and teamwork

Use the system on computers and on Android and iOS phones and tablets, including when you work at several locations. Add more users as your team grows, with multiple people able to work in the system at the same time.

How it supports each discipline

Massage therapists

Record treatment areas, pressure points, injuries and muscle problems, and use them to target future treatments. For clinics with several therapists, the system gives an overview of every employee's schedule and tasks, making it easy to coordinate breaks, work and overlapping treatments. Booking, invoicing and record-keeping are automated, so you can focus on your clients.

Sports massage therapists

Note which areas you have treated, the client's progress and any injuries or challenges, so you can prepare for each session. If a client takes a break from treatment, their data is kept securely so you can pick up where you left off.

Sports therapists

Document the techniques you used, how the client responded and what to focus on next, and set internal reminders for specific actions or follow-ups. No more juggling manual notes or arranging appointments by phone and email.

Body therapists

Build treatment plans that act as a structured framework for the whole course of treatment, with each step documented and evaluated. Real-time notes let you record observations while you work with the client.

Osteopaths

Record previous treatments, health conditions and specific needs, and document each client's response to treatment so you can adjust the plan and see what works best for each person.

Reflexologists

Add notes about pressure points, reactions and recommendations to build a clear history for each client. Clients can pay directly in the system, and you can manage invoices and your finances in the same place.

Psychomotor therapists

Keep session notes, treatment history, contact details and files such as images, documents or results for each client, and send invoices directly from the app.

Podiatrists

Document each session, including treatments, techniques used, client feedback and future recommendations, and keep track of each client's preferences and special needs. Send invoices through the app, and let the whole team work from the same information.

Vaginal and pelvic therapists

Create detailed client profiles covering previous treatments, challenges and specific needs, so every session is as targeted as possible. Clients can pay directly in the system and automatically receive an invoice. The system scales from small practices to larger clinics.

What it means for your clients

• Easy online booking

Clients book appointments from their smartphone, tablet or computer at any time, choosing the time that fits their day best.

• Reminders about appointments

Automatic reminders mean clients do not miss treatments, which saves both of you unnecessary disruption.

• Consistent, personal treatment

Because you have their history to hand, clients experience treatment that builds on previous sessions and is adapted to their needs.

• A well-organised practice

When everything works smoothly, from booking to payment, clients feel safe and well looked after.

Why choose CitizenOne for your clinic?

Body and manual therapists spend their day with clients who each have different needs, goals and challenges. Keeping track of every treatment detail while also managing the calendar and communicating with clients takes time. CitizenOne gathers it all in one place: digital documentation, treatment plans, flexible booking, reminders, payment and secure data storage.

By automating everyday tasks such as booking, invoicing and record-keeping, the system frees up time for what matters most, helping your clients feel better. It has a simple interface that makes it easy to get started, even without a technical background.

Frequently asked questions

Can I keep notes from every treatment?

Yes. You can document the details of every session, including techniques, the client's response and future recommendations. Notes can also be added in real time while you work with the client.

Can clients' injuries be recorded?

Yes. The system allows detailed recording of injuries and muscle problems. This information is kept in the client's record and can be used to target future treatments.

Can I find a client's treatment history?

Yes. The system stores all previous treatments and their notes, so you can quickly find a client's earlier problem areas, the pressure points you used and the results of previous sessions.

Can the system handle breaks in a course of treatment?

Yes. The client's data is stored securely, so you can quickly resume the treatment where it left off.

How can the system organise my day?

The system gives a detailed daily overview of appointments, client details and treatment types. The calendar updates in real time and is linked to reminders. A dashboard lists the day's tasks, so you can focus on the most important first.

Can clients book outside my working hours?

Yes. The system is online and available 24/7, so clients can book at any time via the app.

Can the system handle payments?

Yes. You can register and manage payments, generate invoices and see outstanding or upcoming payments for each client. Clients can also pay directly in the system.

Can several staff members work in the system at the same time?

Yes. The system supports multiple simultaneous users. It also has an internal messaging feature for sharing information and coordinating tasks with colleagues.

Can the system help coordinate staff?

Yes. The system gives an overview of every employee's schedule and tasks, making it easy to coordinate breaks, work and overlapping treatments.

How does the system keep client data secure?

Client data is stored encrypted and in line with GDPR, which protects confidentiality and data security.

Can I use it on a phone or tablet?

Yes. The system is fully mobile-compatible and works on smartphones and tablets as well as computers.

Is the system suitable for both small and large clinics?

Yes. The system is scalable and can be adapted to smaller practices as well as larger clinics with many users.

What does it take to implement the system?

Our straightforward design makes the system easy to learn and use, and we offer support to make sure implementation goes smoothly. You can reach our support team at support@citizenone.dk or on +45 80 83 01 14.

Get started with CitizenOne

See how CitizenOne can work for your clinic. Book a demo and we will show you the booking, records, reminders and invoicing features in practice, and help you set the system up the way you work. You are also welcome to contact us at support@citizenone.dk or on +45 80 83 01 14.