CitizenOne AI

CitizenOne AI

Spend less time on administration and more time with citizens.

Time that can instead be spent on:

• Citizen interaction
• Professional assessments
• Follow-up activities
• Cross-disciplinary collaboration
• Planning and coordination
• Direct citizen care

The actual time savings depend on the employee's role, documentation workload, and how the AI features are used.

2.37 fewer hours spent on administrative work per employee, every day

Our measurements in CitizenOne show that employees who actively use CitizenOne AI in their daily work save an average of 2.37 hours per working day on administrative tasks in the care management system, compared to their workflows before using AI.

A secure AI assistant built directly into CitizenOne

CitizenOne AI works as an integrated digital assistant within the care management system.

Employees can ask questions, find relevant information, and get help drafting content without first having to export or copy data into external AI services.

This creates a more seamless, secure, and controlled workflow.

✓ Drafting status reports and case reports

✓ Summarising journal notes over a selected period

✓ Finding relevant information about a specific citizen

✓ Structuring observations and professional assessments

✓ Creating an overview of records and events

✓ Rewriting long texts into shorter, clearer versions

✓ Improving language, readability, and structure

✓ Supporting more consistent documentation practices

✓ Answering questions based on information the employee is authorised to access

✓ Helping identify missing or unclear information in the documentation

Click the image below to see how AI can help you.

Ask questions about the citizen's complete case history

With CitizenOne AI, employees can ask questions about a citizen's development, well-being, activities, journal entries, and other records.

For example:

• "Give me a status update on the citizen's development over the past month."
• "Create a draft status report based on the journal entries since 1 January."
• "Find the latest observations regarding well-being and participation."
• "Summarise the most important changes in the citizen's case."
• "Which agreements and follow-up actions are documented in the journal?"
• "Are there any recurring patterns in the recorded events?"

AI collects and organises the relevant information, enabling employees to gain a faster overview.

The professional assessment and the final wording always remain the responsibility of the employee.

From multiple journal entries to actionable insights

When a citizen's case spans a longer period, reviewing every journal entry manually can be time-consuming.

CitizenOne AI can help by:

• Collecting information from a selected time period
• Highlighting key events
• Identifying trends and recurring themes
• Organising information chronologically
• Distinguishing between observations, events, and professional assessments
• Preparing a first draft for further review and refinement

This makes it easier to prepare for status meetings, follow-up meetings, care plan reviews, and reporting to external stakeholders.

AI provides a draft - not a final professional assessment.

Secure and responsible AI with governance built in

Sensitive citizen data should not be copied into open or public AI services.

CitizenOne AI is built directly into the care management system and designed specifically for professional workflows within the social care and healthcare sectors. Employees can therefore receive assistance with documentation, enquiries, and reporting without first transferring data to an external AI solution.

CitizenOne AI operates within the existing access permissions defined in CitizenOne. Each employee can only use information they are already authorised to access.

This means, among other things:

✓ Access follows the user's existing permissions ✓ The relevant citizen is actively selected ✓ Hidden or unauthorised information is not accessible ✓ Sensitive data is handled within a controlled workflow ✓ The organisation's existing security procedures continue to apply

CitizenOne AI is an assistive tool. It does not replace the employee's professional expertise, judgement, or responsibility.

AI-generated content should always be regarded as a draft. Employees must review the information, compare it with the original records, and correct any errors or omissions before the content is used.

CitizenOne's AI Governance is based on, among other things:

✓ Human oversight and approval ✓ Clear responsibility for the final documentation ✓ Data minimisation and a clearly defined business purpose ✓ Transparency regarding AI-generated content ✓ Quality assurance against the original records ✓ Ongoing risk assessments and documented processes

If the available data is insufficient, the AI should indicate this rather than making assumptions.

Read our AI Governance → (åbner i et nyt faneblad)