For buyers

The answers, the documents and the terms

Everything that has to be in place before a shortlist. Gathered here, so you do not have to hunt for it across the site.

Need to pass the answers on?

Answers

The questions every tender asks

A short answer, and a source for each one. Nothing here is rounded up.

Where is the data held?: With an ISO/IEC 27001-certified provider in the EU. Operations run at Hetzner, and the certificate is theirs, for the data centres the system runs in.
Do you sign a data processing agreement?: Yes. You are the data controller and CitizenOne is the data processor under Article 28 of the GDPR. The agreement covers sub-processors, security and deletion.; Read more
What does it cost, and is the price public?: The prices are on the pricing page, in euros, not behind a sales call.; Read more
What is the notice period?: The subscription renews automatically, and the notice period is three months.
What happens to a deleted journal?: It cannot be restored. Data is encrypted and CitizenOne has no access to it, so a deletion is final. That is a property, not a limitation.
Can we bring our current data with us?: Yes. Data review, export, import, setup and onboarding are part of the move, and it can be ordered without buying anything first.; Read more
Do you have an agreement for large organisations?: Yes, CitizenOne Enterprise from 50 licences. The price is negotiated in a quote, and data migration, payment in instalments by invoice and a dedicated contact are part of the agreement.; Read more

Documents

The paperwork, and what each document answers

The same documents as in the footer. Here with a line on when you will need each one.

Legal

Terms and Conditions
The subscription, liability and termination.
Privacy Policy
Which personal data is processed, why, and for how long.
Data Processing Agreements
The agreement between you as data controller and CitizenOne as data processor. The one you need in place before going live.

Responsibility

AI Governance
How the AI features are governed, what they may do, and what they do not touch.
ESG Policy
Environmental, social and governance matters, for the tenders that weigh them.
CSR Policy
The company's corporate social responsibility.

Missing an answer for your requirements specification?

Book a walkthrough where we go through your own questionnaire from start to finish, or write to us. We also answer in writing if that is how your tender has to run.

Support: support@citizenone.eu