CitizenOne vs. CoolCare
Comparing CoolCare and CitizenOne? Here is a fair comparison of care home administration, rotas, time and attendance, care records, medication and AI.
Indhold
- Care records and daily operations together
- AI-assisted documentation
- Journals, medication and staff scheduling in one place
Quick comparison
CoolCare is care home management software from the UK, focused on rotas, time and attendance, occupancy, enquiries and finance. CitizenOne combines the care record itself, with journals, plans and medication, with staff scheduling and team communication.
| Feature | CitizenOne | CoolCare |
|---|---|---|
| Care and client records | ✓ | ✓ |
| Care plans and goals | ✓ | Not found in public material |
| Medication records | ✓ | Not found in public material |
| Staff scheduling and rotas | ✓ | ✓ |
| Time registration | ✓ | ✓ |
| Employee management | ✓ | ✓ |
| Internal chat and notice board | ✓ | Not found in public material |
| AI-assisted documentation | ✓ Add-on app | Not found in public material |
| Mobile access | ✓ | ✓ |
| Client and family access | ✓ Add-on apps | Not found in public material |
| Online booking | ✓ Add-on app | Not found in public material |
| Invoicing and billing | ✓ Add-on app | ✓ |
| ISO 27001 certified hosting | ✓ | Not found in public material |
| Occupancy and enquiry management | Not a core focus | ✓ |
| Biometric clocking | Not a core focus | ✓ |
| Main market | Europe | United Kingdom |
"Not found in public material" means we could not find the feature in CoolCare's public material when this page was checked. It may still exist, so confirm details with the vendor.
What is CoolCare?
CoolCare is care home management software built in the UK. It focuses on the administration side of running a care home: staff rotas, time and attendance, occupancy, enquiries and finance.
The company only makes care home administration software and is part of the LNT group, which has built and operated care homes. Customers get UK-based support and a dedicated customer success manager.
CoolCare strengths
- Rostering and workforce management, including recruitment and agency staff
- Time and attendance with automated clocking, timesheets and biometric clocking
- Occupancy and enquiry management
- Finance tools for invoicing, ledgers and billing
- Live dashboards and reports, also available from a phone
Things to consider
- It is built around the UK care system, so check how well it fits providers in other countries
- Care planning and medication records were not found in its public material
- AI-assisted documentation was not found in its public material
Who CoolCare suits
CoolCare suits UK care home operators that want strong control of rotas, staff costs, occupancy and finance across one or more homes.
CitizenOne as an alternative to CoolCare
If you need the care record itself, with journals, plans and goals and medication, next to staff scheduling and communication, CitizenOne keeps it in one platform.
- Care records with journals, plans and goals, documents, calendar, attendance and a full timeline per person
- Medication records with medicine cards kept alongside the journal
- Staff scheduling, employee management and time registration in the same platform
- Internal chat and a notice board for the whole team
- AI-assisted journal writing through the CitizenOne AI add-on app
- Mobile access, so staff can document close to the people they support
- EU hosting in an ISO 27001 certified environment, built with GDPR in mind
What is CitizenOne?
CitizenOne is an all-in-one journal and operations platform for social care providers, supported living, residential services, therapists and other care organisations in Europe. It brings care records, medication, plans and goals, staff scheduling, internal communication and AI-assisted documentation together in one place.
- Journals, plans and goals, outcome measures and documents
- Incident registration, risk assessments, procedures and protocols
- Medication records
- Staff scheduling, HR and time registration
- Secure internal chat and notice board
- Add-on apps such as CitizenOne AI, secure mail, booking, invoicing and client or family access
Frequently asked questions: CitizenOne vs CoolCare
What is the main difference between CitizenOne and CoolCare?
CoolCare focuses on care home administration such as rotas, attendance, occupancy and finance. CitizenOne combines care documentation and medication records with staff scheduling, time registration and communication.
Can CitizenOne and CoolCare be compared directly?
Only partly. They overlap on staff scheduling and time registration, while CitizenOne also covers the care record and CoolCare goes deeper into occupancy and finance.
Does CitizenOne handle medication records?
Yes. CitizenOne includes medication records with medicine cards, kept next to the journal, plans and daily notes for each person.
Where is CitizenOne data hosted?
CitizenOne is hosted in the EU in an ISO 27001 certified environment and is built with GDPR, data security and secure handling of personal data in mind.
See CitizenOne in practice
CitizenOne brings care records, medication and staff scheduling together for care organisations. Book a demo and we will show you how CitizenOne fits your organisation. If you think anything on this page about CitizenOne or CoolCare is wrong or out of date, please contact us and we will review and update the comparison.
This comparison was prepared by CitizenOne on the basis of publicly available material about the systems named. Where a field reads limited or not found, it means we could not identify the feature in that material, not necessarily that it does not exist. We correct the content whenever we are made aware of errors or omissions.
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