CitizenOne vs. iCareHealth

• Built for social care and multidisciplinary teams
• AI-assisted documentation
• Journals, medication and staff scheduling in one place

Quick comparison

iCareHealth, part of The Access Group, provides care planning, eMAR and point-of-care recording for UK residential and domiciliary care. CitizenOne is a journal and operations platform for care organisations, with internal chat and AI-assisted documentation.

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"Not found in public material" means we could not find the feature in iCareHealth's public material when this page was checked. It may still exist, so confirm details with the vendor.

What is iCareHealth?

iCareHealth provides residential care planning software to record, evidence and manage care. It has been part of The Access Group since 2018 and is now part of the Access Health and Social Care suite.

It serves care homes, nursing homes and domiciliary care providers in the UK, from small care businesses to large groups, and is integrated with Access Medication Management.

iCareHealth strengths

• Electronic care planning for residential and nursing homes
• eMAR with stock control and pharmacy integration
• A mobile point-of-care app for real-time care notes
• Rostering and workforce management within the Access suite
• Policies, procedures and eLearning

Things to consider

• It is built around the UK care system, so check how well it fits providers in other countries
• Some capabilities come from other Access products, so check what is included
• Internal chat and AI-assisted documentation were not found in its public material

Who iCareHealth suits

iCareHealth suits UK care homes, nursing homes and domiciliary providers, especially those already using other Access Group products.

CitizenOne as an alternative to iCareHealth

For care providers that want journals, plans and goals, medication, staff scheduling, internal chat and AI-assisted documentation in one platform, CitizenOne is an alternative.

• Care records with journals, plans and goals, documents, calendar, attendance and a full timeline per person
• Medication records with medicine cards kept alongside the journal
• Staff scheduling, employee management and time registration in the same platform
• Internal chat and a notice board for the whole team
• AI-assisted journal writing through the CitizenOne AI add-on app
• Mobile access, so staff can document close to the people they support
• EU hosting in an ISO 27001 certified environment, built with GDPR in mind

What is CitizenOne?

CitizenOne is an all-in-one journal and operations platform for social care providers, supported living, residential services, therapists and other care organisations in Europe. It brings care records, medication, plans and goals, staff scheduling, internal communication and AI-assisted documentation together in one place.

• Journals, plans and goals, outcome measures and documents
• Incident registration, risk assessments, procedures and protocols
• Medication records
• Staff scheduling, HR and time registration
• Secure internal chat and notice board
• Add-on apps such as CitizenOne AI, secure mail, booking, invoicing and client or family access

Frequently asked questions: CitizenOne vs iCareHealth

What is the main difference between CitizenOne and iCareHealth?

Both support care records, care plans, medication and mobile recording. iCareHealth is part of the UK Access Group suite, while CitizenOne is one platform that also includes internal chat and AI-assisted journal writing.

Can CitizenOne replace iCareHealth?

For many care providers, CitizenOne can cover care records, medication and staff scheduling. Organisations that rely on the wider Access suite should compare the full set of products they use.

Does CitizenOne handle medication records?

Yes. CitizenOne includes medication records with medicine cards, kept next to the journal, plans and daily notes for each person.

Where is CitizenOne data hosted?

CitizenOne is hosted in the EU in an ISO 27001 certified environment and is built with GDPR, data security and secure handling of personal data in mind.

See CitizenOne in practice

CitizenOne gives care organisations one place for journals, medication, plans and staff scheduling. Book a demo and we will show you how CitizenOne fits your organisation. If you think anything on this page about CitizenOne or iCareHealth is wrong or out of date, please contact us and we will review and update the comparison.