CitizenOne vs. PASS by EveryLife
Are you comparing PASS by everyLIFE and CitizenOne? Both are cloud platforms that connect care planning, medication and daily care records. This overview, based on public material, shows where each one is strong.
Indhold
- Journals, medication records and staff scheduling in one platform
- AI-assisted documentation as an add-on app
- EU hosting with an ISO 27001 certified provider
Quick comparison
A side-by-side overview of core capabilities. PASS is a UK care management platform from everyLIFE Technologies, while CitizenOne combines journals, medication records, scheduling, internal communication and reporting in one EU-hosted platform.
| Feature | CitizenOne | PASS by everyLIFE |
|---|---|---|
| Care records and daily notes | ✓ | ✓ |
| Care plans and goals | ✓ | ✓ |
| Medication records | ✓ | ✓ |
| Staff scheduling and rostering | ✓ | ✓ |
| Internal chat and bulletin board | ✓ | Not found in public material |
| AI-assisted documentation | ✓ Add-on app | ✓ |
| Mobile access | ✓ | ✓ |
| Reports and statistics | ✓ | ✓ |
| Invoicing and billing | ✓ Add-on app | ✓ |
| ISO 27001 certified hosting | ✓ EU hosting (Hetzner) | ✓ ISO 27001 certified |
PASS by everyLIFE entries are based on the vendor's public material as of September 2026. "Not found in public material" means we could not find the capability described publicly, not that it does not exist.
What is PASS by everyLIFE?
PASS is a cloud-based care management platform from everyLIFE Technologies, now found at pass.care. It connects digital care plans, eMAR, drag-and-drop rostering, audits and billing, and carers follow care plans and record care in a mobile app.
PASS serves home care, residential care and supported living providers in the United Kingdom. It states ISO 27001 and Cyber Essentials Plus certification, is hosted on AWS, and offers AI features such as care note summaries and Schedule Hero for AI-assisted visit scheduling, plus the openPASS family app.
PASS by everyLIFE strengths
- Digital care plans with linked medication, tasks and risks
- eMAR with missed dose alerts
- Rostering that links completed visits to billing
- AI-assisted scheduling and care note summaries
- ISO 27001 certified and assured as a digital social care record
Things to consider
- PASS is built for UK care providers and UK regulation
- Check where data is hosted if EU hosting is a requirement
- Internal staff chat was not found in the public material we reviewed
Who PASS by everyLIFE suits
PASS suits UK home care, residential care and supported living providers that want a mature care management platform with eMAR, rostering and billing connected.
CitizenOne as an alternative to PASS by everyLIFE
CitizenOne may suit providers that want a journal-first platform with medication, scheduling and internal communication together, hosted in the EU.
- Client records with journals, plans and goals, documents, calendar, attendance, contacts and a full timeline in one profile.
- Medication records with medicine cards, recurring medication and administration records next to the journal.
- Staff scheduling in the core platform, with an extended scheduling app for more complex rotas.
- Internal chat, group messages and a bulletin board, so important information stays in one place.
- AI-assisted journal writing as an add-on app, helping staff write clearer, more consistent notes in less time.
- Data hosted in the EU with an ISO 27001 certified hosting provider, built with GDPR in mind.
What is CitizenOne?
CitizenOne is an all-in-one journal and operations platform for social care and healthcare providers, including supported living, residential care, shelters, therapists and other care teams. It brings client records, daily journals, plans and goals, medication records, staff scheduling, internal communication and reporting together in one system.
Data is hosted in the EU with an ISO 27001 certified hosting provider, and the platform is built with GDPR in mind. AI-assisted journal writing, invoicing, secure mail, booking and family access are available as add-on apps, so an organisation can start with the core platform and extend it as its needs grow.
Frequently asked questions: PASS by everyLIFE vs CitizenOne
Can CitizenOne replace PASS?
CitizenOne covers care records, plans and goals, medication records, staff scheduling, internal communication and reporting. If you depend on GP Connect or other UK-specific integrations, check those needs with us first.
Is AI documentation included in CitizenOne?
AI-assisted journal writing is available as an add-on app. Staff remain responsible for reviewing and approving every note before it is saved.
Is CitizenOne hosted in the EU?
Yes. CitizenOne is hosted in the EU with an ISO 27001 certified hosting provider (Hetzner), and the platform is built with GDPR in mind.
PASS is a well-established choice for UK care providers. If you want journals, medication, scheduling and communication in one EU-hosted platform, book a CitizenOne demo.
This comparison was prepared by CitizenOne on the basis of publicly available material about the systems named. Where a field reads limited or not found, it means we could not identify the feature in that material, not necessarily that it does not exist. We correct the content whenever we are made aware of errors or omissions.
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