CitizenOne vs. ShiftCare
Are you comparing ShiftCare and CitizenOne? Both help care providers run rosters, care records and compliance in one place. Here is a fair overview, based on public material, of what each offers.
Indhold
- Journals, medication records and staff scheduling in one platform
- AI-assisted documentation as an add-on app
- EU hosting with an ISO 27001 certified provider
Quick comparison
A side-by-side overview. ShiftCare is care management software for NDIS, aged care and home care providers, while CitizenOne combines journals, medication records, scheduling and communication in one EU-hosted platform.
| Feature | CitizenOne | ShiftCare |
|---|---|---|
| Care records and daily notes | ✓ | ✓ |
| Care plans and goals | ✓ | ✓ |
| Medication records | ✓ | ✓ eMAR |
| Staff scheduling and rostering | ✓ | ✓ |
| Internal chat and bulletin board | ✓ | Not found in public material |
| AI-assisted documentation | ✓ Add-on app | ✓ |
| Mobile access | ✓ | ✓ |
| Reports and statistics | ✓ | ✓ |
| Invoicing and billing | ✓ Add-on app | ✓ |
| ISO 27001 certified hosting | ✓ EU hosting (Hetzner) | Not found in public material |
ShiftCare entries are based on the vendor's public material as of September 2026. "Not found in public material" means we could not find the capability described publicly, not that it does not exist.
What is ShiftCare?
ShiftCare is care management software used by more than 8,000 care providers, with a strong base in Australia and a presence in the UK and US. It serves NDIS providers, aged care and Support at Home providers, and private clients.
It covers drag-and-drop rostering with compliance checks, care plans, eMAR, progress notes, incidents, invoicing and payroll integrations such as Xero and MYOB. Its mobile app lets workers clock in and out with GPS verification, and AI features include AI progress notes and a Completeness Coach that reviews notes before they are submitted.
ShiftCare strengths
- Strong rostering with skills matching and compliance checks
- NDIS claiming and reporting
- AI progress notes and note review
- eMAR and care plans
- Payroll and accounting integrations
Things to consider
- ShiftCare is strongest in Australian NDIS and aged care workflows
- Check where data is hosted if EU hosting is a requirement
- Internal staff chat was not found in the public material we reviewed
Who ShiftCare suits
ShiftCare suits home care, disability and NDIS providers, especially in Australia, that want rostering, care records and invoicing together.
CitizenOne as an alternative to ShiftCare
CitizenOne suits European care providers whose work centres on the journal, such as supported living, residential care and shelters, and who want medication, scheduling and communication in one EU-hosted platform.
- Client records with journals, plans and goals, documents, calendar, attendance, contacts and a full timeline in one profile.
- Medication records with medicine cards, recurring medication and administration records next to the journal.
- Staff scheduling in the core platform, with an extended scheduling app for more complex rotas.
- Internal chat, group messages and a bulletin board, so important information stays in one place.
- Incident registration, risk assessments, protocols and procedures in the same system as daily care records.
- Data hosted in the EU with an ISO 27001 certified hosting provider, built with GDPR in mind.
What is CitizenOne?
CitizenOne is an all-in-one journal and operations platform for social care and healthcare providers, including supported living, residential care, shelters, therapists and other care teams. It brings client records, daily journals, plans and goals, medication records, staff scheduling, internal communication and reporting together in one system.
Data is hosted in the EU with an ISO 27001 certified hosting provider, and the platform is built with GDPR in mind. AI-assisted journal writing, invoicing, secure mail, booking and family access are available as add-on apps, so an organisation can start with the core platform and extend it as its needs grow.
Frequently asked questions: ShiftCare vs CitizenOne
Can CitizenOne replace ShiftCare?
For many European care providers, yes: CitizenOne covers care records, plans and goals, medication records, staff scheduling, internal communication and reporting. If you rely on NDIS claiming or GPS clock-in, compare those workflows in a demo.
Is AI documentation included in CitizenOne?
AI-assisted journal writing is available as an add-on app. Staff remain responsible for reviewing and approving every note before it is saved.
Is CitizenOne hosted in the EU?
Yes. CitizenOne is hosted in the EU with an ISO 27001 certified hosting provider (Hetzner), and the platform is built with GDPR in mind.
ShiftCare is a strong rostering and care management platform, especially for Australian providers. If you are a European care provider, book a CitizenOne demo.
This comparison was prepared by CitizenOne on the basis of publicly available material about the systems named. Where a field reads limited or not found, it means we could not identify the feature in that material, not necessarily that it does not exist. We correct the content whenever we are made aware of errors or omissions.
Skal vi ringe til jer?
Skriv en mail eller et telefonnummer, så vender vi tilbage inden for en arbejdsdag. Ikke en salgsopringning, en samtale om hvad I står med.
See CitizenOne on your own workflows
A walkthrough with one of our team, on your own cases, with answers to what applies to your organisation specifically.
Free account, no commitment. Two steps, no payment details.
- Juliane
- Marie
- Ditte
- Laurits
Our team is ready to help you get started if you would like a hand with the setup.
Support and sales: +45 80 83 01 14