Documents

Structure the citizen's documents effectively

Documents in the system

With the document feature in CitizenOne, you get an efficient solution to organize and manage the citizen's documents in a structured and secure way.

To ensure a clear overview, you can create folder structures where the citizen's documents are stored systematically. These folder structures can be configured to be consistent across all citizens, creating a clear and consistent approach to document management, making it easy for staff to find specific information, regardless of which citizen they are working with.

By using a standardized structure, confusion is reduced, and it becomes easier to ensure that all necessary documents are stored correctly.

Efficient workflow with structured document management

All documents can be attached directly to the individual citizen, ensuring they are always accessible to authorized personnel. This means that regardless of who is working with the citizen's case, they will have access to the most up-to-date and relevant information.

If there is no need to use one of the created folder structures, it is possible to create folders for individual citizens, where subfolders can also be created. Relevant files and documents for the citizen can be uploaded here.