GDPR and data protection

Clear documentation of incidents

Secure handling of data

Meets risk management requirements

Security with CitizenOne

CitizenOne is built with security as a core value. The case management system is designed to support the secure processing of sensitive personal data in line with the GDPR and other data protection legislation.

All data is encrypted both in transit and at rest, and is stored securely with an ISO 27001-certified hosting provider in the EU, on servers that meet the industry's best standards. Only authorised users have access to relevant information, and all activity is logged to ensure full traceability.

The system also receives regular security updates, so it is always protected against new threats.

Data security in focus

CitizenOne makes it easy for organisations to document and meet GDPR requirements. Support is provided for data processing agreements, risk assessments and other relevant documentation.

The system combines strong data security with a user-friendly interface, so staff can work efficiently without compromising on security. At the same time, the people you support can feel confident that their information is handled correctly and responsibly.

Frequently asked questions

Where is our data stored?

With an ISO 27001-certified hosting provider in the EU, on servers that meet industry security standards. All data is encrypted both in transit and at rest, and the system receives regular security updates.

Does the system help us document that we comply with the GDPR?

Yes, and that is a different task from being secure. The system gives you what you need to be able to show: who has had access to what, and what has happened to the information.

Will it be cumbersome to work with day to day?

That is exactly what we have tried to avoid. Security that gets in the way gets worked around, and then it is no security at all. Permissions are set up once, and after that staff rarely notice them.