Role-based access control

Control Access with Clear User Roles

Give Employees the Right Level of Access

CitizenOne™ allows organisations to manage system access according to each employee’s responsibilities.

Administrators can control which features, citizen records and types of information individual users are permitted to view or manage. This helps employees focus on the tools relevant to their work while protecting information outside their responsibilities.

A structured permission setup also makes access easier to review when roles or employment conditions change.

Manage Roles and Permissions Centrally

Create clear access levels for administrators, limited administrators and employees from one central platform.

Permissions can be adjusted as responsibilities change, helping organisations maintain accurate access without relying on separate systems or manual processes.

By managing access centrally, CitizenOne™ supports consistent security procedures and makes it easier to onboard, update or remove users when necessary.