CitizenOne 2026: New improvements for documentation, overview and daily operations

We have worked steadily to make the system even more efficient and flexible in everyday use for organisations in health and social care.

Here is an overview of the most important updates.

Documentation, AI and smarter workflows

We have strengthened the options for documenting and working efficiently directly in the system.

• Create and edit documents online: Work directly in CitizenOne without the need for external programs. Documents can be downloaded as PDF and edited as you go.
• AI with access to internal data: Get more precise and relevant answers based on your organisation's own data, directly in the system.
• Attach files to AI requests: Make AI even more useful in practice by including relevant documents.
• Drafts for reports and documents: Save your work as a draft and finish it later, when it suits your day.

These improvements make it easier to document correctly and work more efficiently.

A better overview of daily operations

Several improvements have been made to give a stronger, more structured overview.

• Daily overview with plans, goals and schedules: See all relevant activities in one place, structured by the person you support.
• Date filters for faster navigation: Filter between today, the next 7 days or choose your own periods.
• Overview of time off in lieu and holiday hours: Gives better insight into staff availability and planning.
• Graphical view of working hours: Time off in lieu is shown in charts, making it easy to understand the balance of working hours.
• Time tracking in one place: A dedicated tab makes it easier to record and manage working hours.

This gives you a far better basis for decisions in daily operations.

Stronger security and access control

Security and the right access to data are essential, and here too there have been significant improvements.

• Department-based access: Users only have access to data from their own departments.
• Limits on editing record notes: Staff can only edit their own notes for a limited period, which strengthens traceability.
• Detailed permission management: Create roles with precise access levels, for example access to specific features only.
• Automatic deactivation when staff leave: Access is closed automatically on a set date.

This ensures better control and greater data security.

Improved communication and collaboration

We have also made it easier to collaborate and follow up in everyday work.

• Read receipts on messages: See when a message has been read and avoid unnecessary follow-up.
• User-specific email signatures: Make communication more professional and personal.
• Access via secure read-only links: Share rotas and records via password-protected links in read-only mode.

Flexibility and customisation

We have increased the flexibility of CitizenOne, so the system can be better adapted to the needs of different organisations.

• Custom job titles: Adapt roles and functions in your organisation.
• Department-specific tags: Make it easier to organise and filter data.
• Customisable terminology: For example, change labels such as "Department" in the system.
• Travel registration for reimbursement: Makes it easy to record and handle expenses.
• Payroll codes and export data: Support accurate payroll processing and reporting.

Small improvements, big impact in practice.

Ready for the next step

All of these improvements are part of our ongoing work to make CitizenOne even stronger and more effective in everyday use.

And we are not stopping here.

Soon we will launch a larger update that takes the user experience further, with a focus on areas such as shift planning and medication management.

Want to see it in practice?

We would be happy to walk you through CitizenOne and show how the system can make a difference to your day-to-day work. Book a free demo.